Exchanges & Returns
Ecru has redesigned its exchanges & returns process to make it simpler for you.
Items marked Final Sale cannot be returned or exchanged.
If you wish to exchange your item for a different color or style then the style you purchased, please contact our customer service team via phone or email at 855-879-ECRU (3278) ext. 1 or email@example.com for assistance.
If you would like to return your items for a store credit, you can receive an additional 10% to be used on a future purchase.
Please call customer service at 855-879-3278 ext. 1 if you require more information.
If you wish to make a return, please contact our customer service team via phone or email at 855-879-ECRU (3278) ext. 1 or firstname.lastname@example.org for assistance.
If your order was placed over 30 days you will not be able to process a return, please email our customer service team for assistance. Late returns may be approved at the discretion of ecru.
We want every purchase to be an essential item in your wardrobe for years to come but ecru gladly accepts returns and exchanges!
If for any reason you are not completely satisfied with your purchase please see instructions ABOVE on how to make a return or exchange. Ecru merchandise is unconditionally guaranteed.
Defective, unworn, unwashed and unused merchandise may be returned within 30 days after purchase for a full refund or exchange. Returned items must be sent back new and unused with all original garment tags attached.
Returns and exchanges are only accepted for items purchased on the Ecru website.
Refunds will be issued in the original payment form within 7 business days from receipt of the returned items. Final Sale items cannot be returned or exchanged.
Merchandise approved to be returned past the 30 day window will be issued the lowest sale price. Late returns may be approved at the discretion of ecru.